Billing Office

Billing for Residential Customers: Each single family residence and residential duplex with separate water meters is billed a flat rate of $46.13 per month. A $12 credit per month is available to any owner-occupant who is eligible for, and has filed: a claim for an over age 65 deduction for property taxes, or a claim for a blind and disabled deduction for property taxes, or a claim for a disabled veteran or surviving spouse deduction for property taxes. Click on "Explanation of Wastewater Charges" below for further information.

Billing for Non-Residential Customers: Charges are based on water meter size and average water consumption during the winter months. For more detailed information, click on:

EXPLANATION OF WASTEWATER CHARGES

Residential Rental Properties: The rates and charges for all residential rental properties shall be charged to the owner of the real estate as shown by the land records maintained by the Hamilton County Auditor.

Noblesville Utility bills are mailed the last working day of the month and are due the 15th of the following month. A ten percent (10%) late charge will be added to current charges if not paid by the due date. Failure to receive a bill does not waive penalties or charges against a customer's account. A $15 returned check fee will be charged for all NSF payments.

A 24-hour drop box is available at the utility billing office for payments via check or money order.

The processing company that provides the secure website for Noblesville Utilities' online payments charges the convenience fee and the utility does not receive any of these fees. If we were to absorb these convenience fees then we could potentially have to raise our rates on all customers to cover this cost. Currently only those customers choosing this payment option are required to pay for the convenience of paying online through our website. Many of our customers pay their utility bill online through their personal bank and generally there is no cost for this service. Those payments are then sent electronically from your bank to our bank. This may be an option for you if you prefer not to mail a check or pay the convenience fee. Noblesville Utilities banks with JP Morgan Chase and they provide a secure lockbox in Detroit where all of our remittance stubs and checks are scanned. Those scanned documents are then converted into a file format that we import into our billing system. The lockbox is a very efficient way to process large volumes of checks, the cost is minimal and those fees are not paid with tax dollars. The City of Noblesville Utilities continually searches for ways to accommodate our customers and do so in the most economical way possible. 

ADDITIONAL DISCOUNT INFORMATION

Newly-enacted laws have changed some qualifying limitations for Property Taxes Deductions and Exemptions, and as such, Hamilton County Auditor Robin Mills wants the citizens of Hamilton County to know about them and the effects they will have.

“People hear about legislation being passed all the time and may not truly understand the ramifications and what that legislation means for them,” said Mills. “Senate Enrolled Act 280 is one of those. It not only provides changes to qualifying limitations to the Over 65, 65 Circuit Breaker and Disabled Veterans Deductions, it also increased the deduction amount from $12,480 to $14,000 for both the Disabled Veteran Deduction as well as the Over 65 Deduction.”

Prior to enacting the new law, the Over 65 Deduction assessed value limitation was $182,430. Under the new law, it is now $200,000 and the income limitation went from $25,000 to $30,000 for single and $40,000 for married/joint tenants. Previously, the Over 65 Circuit Breaker Deduction assessed value limitation was $160,000 and it is now $200,000. The income limitation stayed the same at $30,000 for a single and $40,000 for married/joint tenants. The assessed value limitation for Disabled Veterans (totally or partially disabled over 62), goes from $175,000 to $200,000. The deduction amount increases from $12,480 to $14,000.

SEA 280 also added some qualifying factors for surviving spouses that include if the individual:

• Was killed in action.

• Died while serving on active duty in the US Military or Naval Forces; or

• Died while performing inactive duty training in the US Military or Naval Forces.

“The Real Property Department will run various reports that will include individuals who already have the deductions in place or who had these deductions, but were disqualified due to past assessed value limitations,” explained Sadie Eldridge, Lead Real Property Deductions Deputy. “For everyone who qualifies with the increased assessed value, we will automatically apply the benefits. However, we want to encourage everyone to follow up with our office after they receive their tax bill in August to see if they qualify or if they have any questions about the new limitations.”

For more information regarding these deductions and exemptions, click here or call the Hamilton County Real Property Department at (317) 770-4412.

HARDSHIP PROGRAM

As part of the Ordinance #17-07-20, the Noblesville Common Council has added a provision that hardship credits may be initially granted during a public health emergency or during a year in which a public health emergency has been declared. 

Due to the COVID-19 pandemic, an economic hardship credit has been created for any owner-occupant of an eligible residential dwelling unit who meets the program criteria. The hardship credit takes $15 off of the new $46.13 wastewater rate (for a hardship rate of $31.13).  For trash bills, it takes 50% off of the new $13.85 fee (for a hardship fee of $6.93). The total bill for those who qualify for hardship would be $38.06.

To be granted a hardship credit, an owner-occupant must provide documentation to the Noblesville Utilities Department that they have filed for any of the following (and must affirm under penalties of perjury that the filing related to economic conditions caused in part by the public health emergency):

                        (a) Unemployment with the state Department of Workforce Development;

                        (b) Hardship accommodation with the Indiana Department of Revenue;

                        (c) Financial assistance with the township trustee; or

                        (d) Energy assistance through the Low Income Home Energy Assistance Program.

This program runs six (6) months starting with the September utility bill (and would run through the February utility bill). 


The Noblesville Utilities Department offers an online method to request new service. Please fill out the following form with all noted areas completed. You will receive a follow up email during our regular business hours confirming your request.

Noblesville Utilities Request New Service Form

The Noblesville Utilities Department offers an online method to request final service. Please fill out the following form with all noted areas completed. You will receive a follow up email during our regular business hours confirming your request.

Noblesville Utilities Request Final Service Form

**Please provide mailing address if different from service address**


TRASH INFORMATION

Trash service for City of Noblesville residents is billed through the Utilities Department. Effective September 1, 2020, the monthly charge per household is $13.85. All trash billing questions should be directed to the Noblesville Utilities Department at 317-776-6353.

Noblesville residents with concerns about their trash or recycling pickup from Republic Services, may contact the Noblesville-specific phone number of (317) 567-6400.


 

Effective 2/26/2014
Payment Remittance Address Only: 
P.O. Box 78864
Detroit, MI 48278-8864
 
 
 
 
 
Online Bill Pay

Contact Us

Gerri Henderson, Billing Administrator
Utilities Department (more)
197 Washington St
Noblesville, IN 46060

  • Business: (317) 776-6353
  • Business Fax: (317) 776-6364
  • Staff Directory
  • Office Hours:
    Monday - Friday
    8:00 am - 4:30 pm

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